At TechCORE MSS, our consultants are experts in the agile methodology, which provides our clients with the ultimate flexibility required to manage and shape their projects accordingly. Under the agile principle, we are able to manage the quality of our delivery with an iterative approach that embraces the clients’ involvement in every phase of development to ensure that the final product is built and designed to their expectations. Our projects are planned around a set number of sprints, which allows project teams to plan major milestones and set completion dates accordingly. We also have a certified Scrum Masters to work with your team to adopt/ train using the methodology.

Benefits to the agile methodology include:

  • Iterative approach which allows project teams to develop and complete       functional pieces that can be tested and verified during the project life cycle.
  • Multiple Sprints make up an iteration, which gives the project team time at the       end of the iteration to review the progress that’s made and the opportunity to       change the design or add enhancements.
  • Agile allows project teams to test out pieces of completed development before       the entire project has been completed, which ensures the quality and integrity       of the product.
  • Agile methodology relies heavily on SCRUM meetings, which are daily       meetings that involve the client and the development team to constantly make       sure everyone is up to speed on the progress and on the same page.
  • Agile also allows the product owners to adjust their scope; accordingly, so if       projects are ahead or behind schedule, the scope can be adjusted without       major impact to the development team.
  • Agile also allows development teams to manage change requests, if the       requirements or scope happens to change during the development life cycle.
  • TechCORE MSS Certified Scrum Masters can help your organizations adopt to       Agile Methodology.

One of the most concrete ways TechCORE MSS Scrum Masters help the development team on a daily basis is via:

  • Daily Standups — to unblock any development team members that are stuck.
  • Facilitating key Scrum meetings, such as the retrospective, where the       development team discuss how to make continuous improvements.
  • Coaching development team members on agile processes and motivating the       team.


Business Process Improvement (BPI) and Business Process Reengineering (BPR) are the analysis and redesign of workflows within and between enterprises in order to optimize end-to-end processes and automate non-value-added tasks. TechCORE MSS consultants work hand-in-hand with clients to rethink and redesign the way organizations do their work in order to dramatically improve customer service, cut operational costs, and become world-class competitors.

TechCORE MSS has the expertise and knowledge that is essential to improve the overall operations of an organization. Streamlined Processes are essential. Technology is required for operations to run smoothly, but processes that support natural user workflows critical to delivery. TechCORE MSS recognizes that an organization’s business processes are usually fragmented into sub-processes and tasks that are carried out by several specialized functional areas within the organization.

Bringing TechCORE MSS Business Process Improvement (BPI) experts in prior to embarking on large initiatives has been proven essential to building foundational elements, organized structure, and disciplines needed to deliver results

  • End-to-End Process Review
  • Detailed Process Mapping Sessions
  • Business Process Redesign
  • Communications (Executive/Program) Improvement
  • Issue-Resolution Management
  • Center of Excellence (COE)
  • Program Delivery & Management
  • Business Transformation Planning


TechCORE MSS’s powerful BPM solutions improve effectiveness, make information readily accessible, and streamline operations.
The worldwide Covid-19 Pandemic and associated financial impact have challenged business processes needed to deliver your organization’s operations. It’s now more critical than ever that business processes integrate seamlessly: people need to fill out forms, obtain approvals, obtain various critical pieces of information that reside in potentially multiple systems, especially as pertains to medically secured information, and even perform different activities within those systems as part of the process. Robust BPM supports vital continuity through responsive capabilities built for dynamic conditions.

Processes used to be designed to fit into the technology, but now the most efficient processes can be followed with the support of a powerful BPM solution to improve effectiveness, make information readily accessible, and streamline operations. Processes and procedures occur that involve interactions between different people and different systems. BPM products can be used to resolve various business challenges or gaps between people, process, and technology.

  • Solution Strategy & UIX Application Design
  • Product Vendor Selection
  • Solution Delivery Planning
  • Development & Implementation
  • Launch & Go Live Delivery
  • Post-Launch Support
  • Operations & Maintenance (O&M)
  • Training


As you work with your clients remotely and deliver solutions online, it is vital that your current “organizational health” is top notch!
TechCORE MSS can perform a Business Operations Assessment & Analysis (BOAA) to help client organizations understand the health or status of their operations. TechCORE MSS consultants understand that, in order to make strides in growth, an organization must know “where they are” to really determine what needs to be done to get them “where they want to be” as a company. A Business Operations Assessment & Analysis is the first step. TechCORE MSS consultants will provide an analysis that will highlight areas of improvement, determine if technology can be implemented to drive efficiency, identify business process re-engineering needs, and determine overall organizational structure. If implemented properly, these disciplines save time, increase revenue, and improve the customer experience.

  • Business Process Efficiency Assessment
  • Business Operations Analysis
  • Solution Application Health-Check
  • Enterprise Application Rationalization Analysis
  • Organizational Structure Analysis
  • Program/Solution Delivery Assessment


In today’s tough economic climate, it is extremely important to fully leverage your company’s software investments.
TechCORE MSS provides Operations and Maintenance Support and Upgrade Services to clients with BPM applications in production. TechCORE MSS delivers services to troubleshoot, debug, and modify existing applications on the BPM software platform. We deliver a full range of application performance-tuning based on technical feedback from application health checks and performance reports. TechCORE MSS also understands the importance of clients remaining compliant with quarterly vendors’ software upgrades. Skipping these upgrades may cause on-premise systems to become out of date. Quite often, product vendor support expires until the software is upgraded. Our services can include software version management and upgrades.

  • Application Bug-Fixing
  • Application Assessments (Design & Performance)
  • Software Upgrades / Software Version Management
  • Application / Solution Enhancements
  • Design/UIX Improvements
  • Configure, Monitor, Maintain BPM Infrastructure
  • End User Training.

Ready to discuss how our experience can take your company to the next level?

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